Returns & Exchanges

At PRIVATE, we offer a seamless 30-day return policy for all unworn and unwashed items to ensure your wardrobe perfectly matches your expectations. Our goal is to provide a premium shopping experience that extends beyond the initial purchase.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging with all tags attached to ensure they are protected during transit.

• 3.
  Attach the Label

  Download and print the pre-paid shipping label provided by our portal and affix it clearly to the outside of your parcel.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, a refund will be issued to your original payment method within 5-7 business days.